At Beyond Business Coaching, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with UK laws and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal information.

1. Who We Are

Beyond Business Coaching is a business coaching service run by Angela Burnett. For the purposes of data protection law, we are the data controller of your personal data.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: hello@beyondbusinesscoaching.co.uk

Phone: 01942 466 772

2. What Data We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, and postal address.
• Payment Information: Billing details for services purchased.
• Professional Information: Business name, job title, or other details related to your business.
• Communications: Emails, messages, or other correspondence with us.
• Website Usage Data: IP address, browser type, and pages visited (collected via cookies or similar technologies).

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide our coaching services, including scheduling sessions and delivering resources.
• To process payments and manage billing.
• To communicate with you regarding your coaching programme or membership.
• To send you marketing materials, newsletters, or updates (only if you have opted in).
• To improve our website and services by analysing usage data.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide you with the services you have requested.
• Consent: For marketing communications (you can withdraw your consent at any time).
• Legal Obligation: To comply with UK laws and regulations.
• Legitimate Interests: To improve our services and protect our business interests.

5. How We Share Your Data

We will never sell your personal data to third parties. However, we may share your data with the following:

• Service Providers: Third-party companies that help us deliver our services (e.g., payment processors, email platforms).
• Legal Authorities: If required by law or to protect our rights and interests.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: To request a copy of the data we hold about you.
• Correction: To update or correct inaccurate or incomplete data.
• Erasure: To request that we delete your data (subject to legal obligations).
• Restriction: To restrict how we process your data in certain circumstances.
• Data Portability: To request that we transfer your data to another service provider.
• Objection: To object to the processing of your data for specific purposes, such as marketing.

To exercise your rights, please contact us at hello@beyondbusinesscoaching.co.uk.

8. Cookies

Our website uses cookies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system can guarantee absolute security.

10. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we will ensure it is protected through appropriate safeguards, such as standard contractual clauses or equivalent measures.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

12. Complaints

If you have concerns about how we handle your data, please contact us at hello@beyondbusinesscoaching.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.